If checkout returned an error but your bank is showing a charge or pending amount — do not attempt the booking again until you know what happened.
What you are most likely seeing: a pre-authorization hold
Before any booking is finalized, we place a temporary hold on your card to verify funds are available. If the booking failed, this hold voids automatically — usually within 24–48 hours, or up to 5 business days for debit cards.
On most bank apps, holds appear as "pending" rather than "posted."
How to check
Log into your account and go to Reservations. If the booking does not appear there, the amount you see is almost certainly a hold that will clear on its own.
If you do not want to wait
Contact the Travel Desk with your booking details and the amount showing on your statement. We can confirm whether a booking exists and whether a void is already in process.
Important: contact us before disputing with your bank
Reach out to us first. We can often resolve it faster than a bank dispute, and a dispute can complicate the resolution.
If the charge is posted (not pending) and has been there more than 7 business days, contact the Travel Desk — that is worth investigating.
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