Our platform uses automated fraud screening on every transaction. If your booking was flagged, it does not mean your account is suspended or that we think you have done anything wrong — it means the transaction triggered a security threshold.
Most common causes
- You are using a VPN or proxy — this is the number one cause. Disable it and try again.
- Your IP address is in a different country than your billing address
- Your account was recently created
- Your card was recently issued or replaced
- Multiple booking attempts in a short window
What to do
1. Disable any VPN, proxy, or privacy tool that changes your IP address
2. Confirm your billing address matches exactly what your bank has on file
3. Try the booking again
If it fails again after disabling your VPN, contact the Travel Desk. In some cases a team member can manually review the transaction.